Do I need to register to use Fix.bm?

No. You can send a report without registering. When you submit your report, you will receive a confirmation email. If you use Fix.bm regularly, creating an account lets you skip the confirmation step.

Yes. When you submit a report, it is sent to the Government and published on the website. You can submit anonymously by unchecking 'show my name publicly'. Your email is never published.

Frequently Asked Questions

Q: How do I make a report?

Go to the homepage and type in a street name or address. Put the pin on the map to show exactly where the problem is, type in a description, and send. Check your email for a confirmation link.

Q: What can I report?

Fix.bm is primarily for reporting things which are broken, dirty, damaged, or dumped and need fixing, cleaning, or clearing, like potholes, overgrown vegetation, litter, broken street lights, or damaged road signs.

What is Fix.bm?

Is this a Government website?

No, it isn't, but Fix.bm does send your reports directly to the relevant Government of Bermuda department responsible for your issue.

We also publish them online, so that others in the community can read, discuss, and offer advice where needed.

Then who are you? And why are you doing this?

Fix.bm is a platform that allows Bermuda residents to report, view and discuss local problems. Reports are sent to the relevant Government department by locating issues on a map. The project seeks to actively involve residents in the care of their communities by routing reports to the relevant Government departments.

How can I contact you?

You can use this form - but please see whether these FAQs answer your question first, because that saves your time and ours.

Using Fix.bm

How do I make a report?

Start at the homepage and type in a street name or address in Bermuda. Not sure where you are? Pick 'use my location'.
Put the pin on the map to show exactly where the problem is, and type in a description of the issue. Then send.
Check your email inbox for our confirmation mail, click on the link, and you're done.

How Your Report Gets Fixed

1 Spot a Problem

2 Pin on Map

3 Pick Category

4 Photo + Details

5 Submit!

Then…

Published Online

Sent to Govt.

Issue Fixed

You're Notified

For a full walkthrough with screenshots, see our step-by-step guide.

What can I report?

Fix.bm is primarily for reporting things which are broken or dirty or damaged or dumped, and need fixing, cleaning or clearing, like potholes, overgrown vegetation, litter, broken street lights, or damaged road signs.

What shouldn't I report?

Urgent issues: For problems that might put people in immediate danger, like gas leaks, fallen power lines, or fallen trees blocking roads, please contact the relevant emergency service directly by phone.

We route problem reports via Government departments, so using Fix.bm for urgent matters may result in a delay in your report reaching the right people.

Non-physical things: For issues such as noise complaints, barking dogs, or complaints about Government services, please contact the relevant Government department directly.

Should I Use Fix.bm?

Is it an emergency?

Yes

Call Emergency Services

Is it on public land?

Contact Property Owner

Yes

Broken, dirty, damaged, or dumped?

Contact Govt. Directly

Yes

Report it on Fix.bm!

Are reports public?

Yes. When you submit a report, we publish it on the website and email it to the relevant Government department. If the Government chooses to respond, they will contact you directly.

For that reason, we suggest that you don't include personal details such as addresses and phone numbers until you are in direct communication.

Why are reports public?

Putting your reports online has several benefits. Others can quickly see what has already been reported, so it prevents the Government from having to deal with duplicates.

It also creates a snapshot for local communities, so it's easy to see what the common problems are in a given area, and how quickly they get fixed. Other residents can browse, read and comment on problems - and perhaps even offer a solution.

Why do I have to give my name and an email address?

We include your name and email when sending reports to Government departments so they can respond to you if they choose to. A full name helps ensure your report is taken seriously.

We don't publish your email address, and you can opt to submit your report anonymously - just uncheck the 'show my name publicly' box on submission. This will mean that your name is not displayed on the Fix.bm website, although it is still sent to the Government.

Accounts and alerts

Do I need to register with Fix.bm to use it?

No - you can send a report without registering. When you submit your report, we'll send you an email with a confirmation link.

If you use Fix.bm a lot, you can avoid this step by creating an account. Once you've signed in, your reports will be sent as soon as you click 'submit'.

You'll also be able to see all previous reports you've made on one page.

How do I register?

Visit the sign in page and choose 'No, let me sign in by email'. You can choose a password at that point.

I've forgotten my password

Don't worry! Visit the sign in page and choose 'No, let me sign in by email' - then put a new password in the box. You'll receive an email to confirm the change.

I want to change my password or email address

You can do this from your account page.

What are alerts?

Fix.bm lets you sign up to receive an email every time someone reports a problem in your chosen area - visit the alerts page to see what's available. This is a free service.

I want to stop receiving alerts

There is an unsubscribe link at the end of every alert email - please click on this and you'll be immediately unsubscribed.

When things don't go as planned

The site isn't working

First, check your internet connection is ok.

If there are no problems at your end, please wait a few minutes, and then try again.

If you still can't get things to work, drop us a line.

Please include the wording of any error message you see displayed, which browser you are using (e.g. Chrome, Firefox, Safari), whether you're on a desktop or mobile device, and anything else that might be relevant.

There are too many pins on the map; I can't make a report

Use the 'hide pins' button at the top or bottom right of the screen to clear the map, or the status and category filters where available.

There's no category for what I want to report

The categories on Fix.bm reflect the problems that Government departments are able to deal with.

There is almost always an 'other' option, but if your problem doesn't fit neatly into any of the given categories, please consider whether Fix.bm is the appropriate place to report it (see 'What can I report?', above).

I haven't received a confirmation email

Please check your spam folder - this is the most common reason that confirmation emails cannot be found.

Unfortunately, it is hard for us to prevent this from our end, but by adding us to your email whitelist, you will prevent this happening in future.

I want to update my report

If you've already submitted your report, but now you need to send further information to the Government, you should wait until they reply to you, and then respond to their communication directly.

You can also leave an update on your Fix.bm report page, but note that updates are not forwarded to the Government. They are intended as a place for residents to discuss local problems and offer advice or support.

I want to edit my report

It's not possible to edit a report once it has been sent to the Government. However, if you have a good reason for editing the text on the website (for example, you have included your phone number by mistake, or you intended your report to be anonymous) contact us and we will edit it for you.

Please include the URL (web address) of your Fix.bm report when you contact us.

I do not wish to make a public report

All reports made through Fix.bm are published online. Reports can be submitted anonymously: just check the box when you fill in the form. Note that the body of your report will still appear on the Fix.bm website, but without your name attached to it, and that your name will still be sent to the Government.

If your report contains potentially sensitive material, such as names or addresses, we suggest that you do not include these until the Government has replied to you directly and you are in one-to-one contact.

I've seen an inappropriate report/comment

There's a 'report abuse' button at the foot of every Fix.bm report. Please click on this and we'll take a look as soon as we can.

What now?

Report Status Lifecycle

1 New

2 Investigating

3 In Progress

Fixed

Not Fixed

Reopened

Closed

You can change the status of your report at any time from its page.

My problem hasn't been fixed, what do I do now?

Fix.bm is great for reporting problems, but we don't fix them - the relevant Government department oversees that.

If you'd like to chase the Government, try replying to their most recent correspondence to you - or if you only have an auto-response, you may be able to find further contact details there.

Someone has marked my problem as fixed, but it isn't

As the owner of your report on Fix.bm, you can change its status back to 'not fixed' at any time. Go to your report's web page and check the box under 'update'.

My report is old and my problem has been fixed. Can I now delete it?

We currently have a policy of retaining all Fix.bm reports: we believe they contribute a useful historic picture of communities across Bermuda.

As new reports are made, older ones drop off the first page for any given area, and are less likely to be discovered by those visiting the site.

For Government Departments

Fix.bm is an independent platform. We send reports to publicly available Government department email addresses based on the type of problem reported. We welcome any Government department that wants to engage more directly.

Where do Fix.bm reports go?

Reports are emailed to the publicly listed email address for the relevant Government department, based on the category the reporter selects. For example, a pothole report goes to the Roads and Engineering department.

If you work in Government and would like to update the email address we use for your department, or discuss how reports reach your team, please get in touch.

How Reports Reach the Right Department

You drop a pin & pick a category

Fix.bm routes your report

Roads & Engineering Potholes, road damage

Electricity Street lights

Waste Management Litter, fly tipping

Parks Overgrown vegetation

Water & Sewage Drains, flooding

+ More 40+ categories

How can Government departments respond to reports?

Reports arrive by email. If a department replies to that email, the response goes directly to the reporter's inbox. Replies are not published on the Fix.bm website.

We would welcome the opportunity to work more closely with Government departments. If your department would like to receive reports in a different format, update contact details, or explore a direct integration, please contact us.

Can Fix.bm integrate with Government systems?

Yes. Fix.bm supports the Open311 standard for direct integration with case management and CRM systems. If your department is interested in a direct connection rather than email, we would be happy to discuss this. Get in touch.

Feedback and ideas

I want to suggest an improvement: Drop us a line. We value your suggestions and we do act on the most requested or sensible ones.