Press & Media

Everything you need to write about Fix.bm. If you need anything else, get in touch.

About Fix.bm

What It Is

Fix.bm is Bermuda's community-powered platform for reporting local problems. Residents use it to report issues like potholes, broken street lights, litter, overgrown vegetation, and more. Reports are emailed to the relevant Government department's publicly listed address.

Reports are placed on a map, making it easy to see what's happening in any neighbourhood. The platform is free to use and doesn't require an account.

Short Description (50 words)

Fix.bm is a free, independent platform that lets Bermuda residents report local problems (potholes, broken lights, litter, and more). Reports are emailed to the relevant Government department and pinned on a public map, creating transparency and helping communities track the issues that matter to them.

One-Liner

Fix.bm lets Bermuda residents report and track local problems on a public map, with reports emailed to the relevant Government department.

Why We Built It

Bermuda is a small island with big infrastructure to maintain. Roads, street lights, drains, parks, beaches: keeping it all in shape requires attention. But until now, there was no simple, public way for residents to say "this needs fixing" and have it documented and sent to the right people.

Fix.bm changes that. It gives every resident a voice and every report a public record. No phone trees, no guessing which department to call, no wondering if anyone heard you.

"We wanted to make it as easy as possible for people to report problems and make sure those reports reach the right people. If you can take a photo and drop a pin, you can help make Bermuda better. That's the whole idea."

The team at dot.bm

The Global Movement

Fix.bm is built on FixMyStreet, open-source civic technology created by mySociety in the UK. FixMyStreet has been adopted by communities in over 40 countries, from the UK to Australia, Sweden to Uruguay. Bermuda joins a proven global network of platforms that put citizens at the centre of local problem-solving.

The platform is free, open-source, and built to be adapted for any community. Fix.bm is the Bermuda instance, customised for the island's parishes, department structures, and local needs.

Key Facts

Website

fix.bm

Launch

2026

Cost to Use

Free. No account required.

Built By

dot.bm

Powered By

FixMyStreet, open-source civic technology by mySociety (UK). Used by communities in over 40 countries worldwide.

Categories

Potholes, Road Damage, Street Lighting, Litter & Fly Tipping, Overflowing Bins, Overgrown Vegetation, Blocked Drains, Graffiti, Broken Street Furniture, Chickens, Rats, and Other.

How It Works

1. Spot a problem: A pothole, broken light, dumped rubbish, or anything that needs fixing in a public space.
2. Report it on Fix.bm: Search for the location, drop a pin on the map, describe the issue, and optionally add a photo.
3. It's emailed to Government: The report is automatically emailed to the relevant Government department's public address.
4. Track progress: The report appears on the public map. The reporter gets email updates as the status changes.

Platform Screenshots

Use these screenshots in your coverage (no permission needed). Right-click to save, or use the download links.

Why It Matters

• Transparency: All reports are public, so residents can see what's been reported and what's been fixed.
• Efficiency: Reduces duplicate reports and routes issues to the right department automatically.
• Community: Gives every resident a voice in maintaining and improving their neighbourhood.
• Accountability: Creates a public record of how quickly issues are addressed.

Brand Assets

Logo

The Fix.bm logo is available in the following formats. Please use the version appropriate for your background.

App Icon

Colours

Typography

Fix.bm uses DM Sans for headings and Inter for body text. Both are free, open-source typefaces available from Google Fonts.

Quick Q&A (Quotable)

Use these responses directly in your coverage. Attributed to the Fix.bm team.

Why does Bermuda need this?

"Everyone notices problems, but most people don't know which department to call, or whether anyone else has already reported it. Fix.bm removes that friction. One pin, one description, and it reaches the right people."

Is this a Government project?

"No. Fix.bm is built and run by dot.bm, independently. We send reports by email to publicly available Government department addresses based on the category. There is no formal partnership, but we welcome Government engagement."

What happens after someone submits a report?

"The report is published on the map immediately so the community can see it. At the same time, it's emailed to the Government department responsible. The reporter gets email updates whenever the status changes."

Is it really free?

"Completely free. No account needed, no app to download. It works in any browser on any device. We believe civic infrastructure should be accessible to everyone."

What's the most common type of report?

"Potholes and road damage are consistently the top category, followed by street lighting and overgrown vegetation. But we have over 40 categories covering everything from blocked drains to feral chickens."

How is this different from calling the Government?

"Three things: it's public, so others can see what's been reported and avoid duplicates. It's tracked, so you get updates. And it routes automatically to the right department based on the category, so you don't need to know who to call."

Usage Guidelines

Sample Coverage Angles

Here are some story ideas for journalists:

• Launch story: Bermuda gets its own independent civic reporting platform: how Fix.bm aims to give residents a public voice on local problems.
• Community impact: How one neighbourhood used Fix.bm to get [X] potholes fixed in [Y] weeks.
• Technology angle: The open-source platform behind Fix.bm is used in 40+ countries, and now it's come to Bermuda.
• Transparency angle: Public reporting creates accountability. What Fix.bm data reveals about infrastructure in Bermuda.

Contact for Press Enquiries

For press enquiries, interviews, or additional assets, please contact us. We aim to respond within 24 hours.

When using our name in text, please write it as Fix.bm (capital F, lowercase ix, period, lowercase bm).